Please visit us at our new location at 39 Montauk Avenue (grey house) directly next to our New London headquarters. There is handicap access in the back of the building. For individuals not requiring special accommodations, there is access to parking at our 21 Montauk Avenue Office Building, and a walkway with a few stairs will lead you to the New Case Management House.

Case Management:

Program uses a team approach to provide the support services needed to assist individuals in gaining access to medical, social, financial, educational and other services essential to meeting basic living needs.


These Services Consist of 5 Core Functions:

Community-based comprehensive assessment
Individualized service planning
Linking to and coordinating with community resources
Ensuring service accountability
Continued support and advocacy



Case Management seeks to maintain or restore each client’s capacity for living independently and achieving a satisfying quality of life.


Choose the Right Program:

Community Support Program
Supportive Housing
Working for Integration, Support and Empowerment (WISE)

The Community Support Team (CST) uses a team approach to provide assistance and support to adults with prolonged psychiatric disabilities and, in some cases, co-occurring substance use disorders. These appointments will take place out in the community or at our offices.  As the participant masters the necessary skills needed to live independently in the community, they will be discharged.

Service Coordinators Assist in Gaining Access to:

Educational resources
Clinical services
Financial entitlements
Adequate housing
Employment opportunities
Other services essential to meeting individual needs


Emphasis is Placed on:

The development of skills needed to maintain community living.
Linkage and coordination with an integrated community support system.
Providing comprehensive assessments and individualized recovery plans.



To maximize the potential of individuals served to live as independently as possible in the community.

Individualized recovery plans are developed and goals established, focusing on strengths of the person served, his/her background and special needs. Services are provided to afford every individual the opportunity to assume responsibility for his/her care and recovery. Services are determined by choice.



Individuals who are 18 years of age or older who have met the DMHAS criteria for severe and persistent mental illness, have an Axis I mental illness diagnosis.

After Intake:

CST Program Coordinator will make initial contact to engage the potential participant in the Community Support program. The potential participant will then meet with an assigned Community Care Coordinator to complete a functional assessment in order to determine what skills the participant wishes to develop. Based on the assessment results, the assigned Community Care Coordinator will work together with the participant to develop a recovery plan designed to work on the client’s identified goals.


Additional Services:

Groups: Various skill-building workshops will be offered on an ongoing basis. Everyone will be encouraged to share their skills and experiences so that others may benefit from them.


Family Education & Support:

To provide families with education and support regarding mental health issues.


Coordination of Services:

Staff can assist participants in coordinating the following services: Primary Health, Behavioral Health, Employment, Education, Housing and Advocacy.


Nursing Home and Community Based Support Services:

WISE – Working for Integration, Support and Empowerment (Link)

202 Colman Street:

202 Colman Street Initiative is a collaborative partnership between SCSI the New London Housing Authority (NLHA). The goal of these services is to provide supportive residential and social support services to individuals that includes, but is not limited to:

  • Identifying the needs of each individual through Case Management Services.
  • Coordinating services and support through referrals, engagements, education, and daily living skills.
  • Monitoring goals and modifying service plans at least quarterly to guarantee plan goals & services are meeting the needs of those we serve.
  • Assisting individuals in maintaining permanent housing.
  • Education on successful tenancy skills, tenant’s rights and responsibilities, management of housing expenses, and monthly budgeting.
  • Social activities and peer-to-peer support groups.
  • Access to SCSI programs, services, and transportation services which is limited to the 20 apartments listed specifically for individuals enrolled in SCSI services.

In order to be placed on the 202 list:

  • Candidates must be a SCSI client.
  • Clients to be chosen are individuals who are coming from a supportive housing program, have previously been homeless or chosen from the referral list on a first come first serve basis.
  • Persons served must engage with one (1) additional SCSI program or be currently residing in the 202 Colman Street building.
  • Program staff will attempt to actively engage the clients on a daily basis through phone calls, community visits, outreach and residential activities.
  • All contact attempts will be documented in Care Logic.
  • Program management reserves the right to discharge persons served from the list if there is no documented engagement for at least three (3) months.
  • Persons served are automatically removed from the list upon relocating out of 202 Colman.

Staff are available at the the Colman Initiative Program between the hours of 8AM – 10PM Monday through Friday, 8AM – 8PM Saturday, and 8AM – 9PM Sunday. Staff will be available to assist any resident of the Colman Street facility. The duties of the Resident Assistant will be to assist clients of SMHA and network agencies to integrate the Colman Street Community. The Resident Assistants are under the sole direction and control of SCSI.