We provide a continuum of care.

The Outpatient Program is dedicated to improving the quality of life of all individuals by providing comprehensive mental health and co-occurring disorder treatment services via an array of treatment modalities.

Support services provided at our New London & Norwich Locations (collaboration across all locations is a principle philosophy of our agency):

Individual and Group Therapy
Substance Abuse Groups
Group Sessions and Workshops
Male and Female therapists and prescribers
Spanish speaking services available
Medication Services are provided to any person served requiring psychiatric medication management by a staff psychiatrist or APRN

We provide a continuum of services for those requiring a higher level of care.

The Intensive Outpatient Program (IOP) serves adults ages 18 and older who have been diagnosed with a mental health and/or dual diagnosis (substance abuse and mental health). Program members are provided with a transitional level of care after discharging from a psychiatric inpatient stay or when in need of a more intensive therapeutic structure. As such, IOP consists of 3 daily interventions (any combination of group therapy, individual therapy, medication management) for 3-5 days per week. Group curriculum is focused on skill building, psycho-education and relapse prevention utilizing the most current evidence-based practices.

Levels of Services:

The Intensive Outpatient Program (IOP) provides a step-down from inpatient services and a step-up from Outpatient Services. Individuals attending IOP receive structured group therapy 4 days a week, 3 sessions a day.


Teach and improve coping skills
Maintain community-based living
Manage symptoms
Practice mindfulness, self-awareness and emotional regulation
Develop healthy habits and relationships

Regular Collaboration:

Licensed and other qualified staff support IOP by facilitating some weekly groups.
Clients discharging from IOP often utilize the Modified Intensive Rehab Program (MIRP) operated under the Social Rehabilitation program as a step-down level of care.

Please visit us at our new location at 39 Montauk Avenue (grey house) directly next to our New London headquarters. There is handicap access in the back of the building. For individuals not requiring special accommodations, there is access to parking at our 21 Montauk Avenue Office Building, and a walkway with a few stairs will lead you to the New Case Management House.

sound-community-services-client-18Court Support Service Division (CSSD) is a program to care for the needs of probation, bail, and family services’ co-occurring population.


Individuals must have a significant mental health or co-occurring illness and have been referred to the program by the Court System.

How to Access this Program:

After the electronic referral is received, we reach out to the individual and schedule an appointment for an intake. A clinical determination is made and, if appropriate, the individual is admitted into an individualized treatment program.

Our Focus:

We foster a harm reduction and non-punitive approach to care focusing on strengths rather than weaknesses, while being firm and setting strong boundaries with the populations.

The program can include 1:1 therapy, groups, IOP, and medication services. The clients start treatment and – in an average of 12 weeks using CBT and solution focused therapy – we help them strengthen recovery and stabilize mental health. Clients are provided tools, accountability and support throughout our program. Our groups are evidenced based and holistic in approach, and you will often find workshops on deep breathing, guided imageries, progressive relaxations, writing, painting, drawing, music, fresh relaxing aromas, and healthy snacks.

We maintain constant contact with the referral sources so we can work together as a team for the best possible outcome. We firmly believe in recovery and help empower those we serve to do so as well.

When a client successfully completes the treatment plan, they are discharged from our program back to CSSD. However, the clients can choose to remain on for treatment if they are so inclined. The external motivator of the courts bring the clients to us; our hope is that while they are here they start to see the benefits of a drug and criminal-free lifestyle and are inspired to maintain this new lifestyle after the court’s involvement is no longer required.

Project ASIST aimed at reducing the number of children in state care to ensure families dealing with substance abuse can care for their kids. The program provides care via individual and group therapy as well as medication management. Services are provided in an outpatient environment to enhance wellness and support recovery as well as reduce recidivism. The project issues social impact bonds which will be used to expand substance abuse treatment services for families. The Pay for Success project will support new treatment teams delivering family-based recovery to families in need.

The teams consist of two clinicians and a family support worker whose role is to visit families in order to promote positive parent-child interactions, increase parental awareness and to help parents on their path to substance abuse recovery.



Project Safe

sound-community-services-client-19Project Safe is jointly funded by the Department of Children and Families and the Department of Mental Health and Addiction Services. The program is designed to provide priority access to substance abuse evaluations and outpatient treatment for adult caregivers involved with child protective services.


The Department of Children and Families makes referrals for individuals involved with child protective services due to allegations of substance use creating current problems or related to substance abuse history. Individuals are then contacted and an immediate appointment is scheduled with the person to be served.

DCF Referrals:

Project Safe evaluations are individually assessed for co-occurring disorders, substance abuse, and mental health. A urine drug screen is also completed at the time of assessment.

Currently Enrolled SCSI Individuals:

Have access to this service at a Sound Community Services office or in the community if they have special circumstances. This assures immediate access to service.

Outpatient Services Include:

Individual therapy
Group therapy
Medication evaluation to assist with mood stabilization

If a higher level of care is needed, individuals will be referred to SCSI’s Intensive Outpatient Program. When an individual has active substance abuse which requires medical detoxification and treatment, the Project Safe evaluator will make appropriate referrals and assist the individual with securing services if requested. Once an individual is engaged with services, random drug screens are provided (if requested) to support the recovery process and their efforts of abstinence.

Sound Community Services offers a broad range of medical services available in our New London and Norwich offices. Often times, medications can enhance an individual’s recovery by reducing symptoms. As such, on-site staff psychiatrists and APRNs are able to prescribe medication to alleviate the symptoms of mental illness.

sound-community-services-client-20How to Apply:

After completing the Intake & Assessment process, a medical evaluation will be completed and a treatment plan (which may include medications) will be developed.

What to Expect After Intake:

A medication evaluation is frequently recommended to assess current medication(s) and the potential need for additional medication. Assessment will include:
Presenting problems
Current mental state
Substance use history
Physical health
Medication history
Review of past treatments and responses
Physical examinations and laboratory tests (when necessary)
Medication Management

sound-community-services-client-21Informed Consent Policy:

The use of medication requires adherence to a policy of informed consent and coordination with primary care physicians. SCSI maintains the highest standard of care when prescribing medications to persons served with co-occurring disorders. The judicious prescribing of medication for such individuals is considered at all times. The SCSI policy on pharmacotherapy is used to guide staff in supporting persons served with co-occurring disorders.